Customer Self Service

Repair Request

Repair Status

Product Search

Find your Acer product using Serialnumber, SNID or IMEI

Product Search

Search Option

Enter Search Value

Error

How do I find my SNID or Serial Number?

Auto-detect my Serial Number

Product Details

Home

Product Details

SN

Purchase Date
Warranty Expiry Date

Failure Symptom

FailureTechnical Problem

Problem
Unable to Log in

Customer Details

Name

E-Mail Mobile

Instructions

Case Search

Search Option

Enter Search Value

Error

No Records found.

Do you want to book unit for Repair ?

Yes or No

Serial Number
Case Status

SNID
Case Creation Date

Case Closed Date
Carrier

Case ID
Tracking Number

Name
Track Your Product

ASP Name

ASP Contact Number

Request ID

Invalid Data

Home

Step 1

Product Details

SNID
SerialNumber

IMEI
Warranty Status

Warranty Expiry Date
Purchase Date

In order to validate that your product is still within the warranty period, we need a copy of your receipt as proof of purchase . Please attach by using below upload function:

* Attach Files

Step 2

Failure Symptom

Problem -
Please explain your problem and diagnostic steps

500 Characters Left

Required

System Password

Please provide your system password to allow a faster diagnosis of your problem. Refer to our warranty terms and conditions for further information and ensure you have made a backup of your personal data before sending in the unit for repair

Registration Details

Please insert your Email & Zip / Postal Code. If possible reuse the same data that you provided during Product Registration.

E-Mail

Required
Zip / Postal Code

Required

STEP 3

Address Details

Last Name

Required
Name

Required

Language

Required
Country
Required

Street Address
Required
Street Address2

City
Required
Zip / Postal Code
Required

Phone

Required
E-Mail
Required

Owner declares, under own responsibility to be a consumer user as defined by European regulation

Owner declares, under own responsibility to be a professional/commercial user (uses the product mainly for professional/commercial activities) Error

Required

Step 4

Before sending unit for repair

Please read the following instructions and confirm below

I have read and understood the instructions

I agree that the Acer Group can share my address details with third party companies
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Case Status

Your request submitted successfully.

Please quote your RequestID {PACXXXX} for further contact / correspondence with Acer.