Customer Self Service
Repair Request
Repair Status
修理受付方法について（動画)
0570-016-878
PHSの方：011-330-5997
営業時間：9時30分～18時30分 ※当社指定休業日を除く※通話料はお客様のご負担となります
Product Search
Find your Acer product using Serialnumber, SNID or IMEI
* Mandatory Fields
** Mobile or Zip / Postal Code Mandatory
Product Search
Search Option
Select your option
SNID
SerialNumber
IMEI Number
Select Option
Enter Search Value
SN / SNID / IMEI cannot be empty
How do I find my SNID or Serial Number
Auto-detect my Serial Number
Product Details
Home
Product Details
SN
Purchase Date
Warranty Expiry Date
Failure Symptom
Failure
Technical Problem
Problem
Unable to Log in
Customer Details
Name
E-Mail
Mobile
Instructions
Case Search
Search Option
Select your option
SNID
SerialNumber
Request ID
Case ID
E-Mail
*
Select Option
Enter Search Value
Required
No Records found.
Do you want to book unit for Repair ?
Yes
or
No
Serial Number
Case Status
SNID
Case Creation Date
Case Closed Date
Carrier
Case ID
Tracking Number
Name
Track Your Product
ASP Name
ASP Contact Number
Request ID
Invalid Data
Home
Step 1
Product Details
SNID
Serial Number
IMEI
Warranty Status
In Warranty
Out of Warranty
Warranty Expiry Date
Purchase Date
In order to validate that your product is still within the warranty period, we need a copy of your receipt as proof of purchase . Please attach by using below upload function:
* Attach Files
Required
Step 2
Failure Symptom
Problem
Please explain your problem and diagnostic steps
Characters Left
Required
Registration Details
Please insert your Email & Zip / Postal Code. If possible reuse the same data that you provided during Product Registration.
E-Mail
Required
Post Code
Required
Note : Enter valid e-mail id. A confirmation mail will be sent to this email id.
STEP 3
Address Details
Last Name
Required
First Name
Required
Language
English
Required
Country
Required
Street Address
Required
Street Address2
City
Required
Post Code
Required
State
Required
Mobile
Required
Phone
Required
E-Mail
Required
Note : Enter correct contact No. We may contact you in case required.
Step 4
Please read the following instructions and confirm below
Please ensure to enter your correct contact no. & valid e-mail id. A confirmation mail be sent to your mail id.
Our support executive will verify your request & a confirmation e-mail will be sent to you.
Remember to backup your data
Keep copy of purchase invoice i.e. "Proof of Purchase" handy with you & give one copy to service Engg.
Remove any SIM/SD cards from your product (if applicable)
I have read and understood the instructions
Required
Case Status
Your request submitted successfully.
Please quote your RequestID {PACXXXX} for further contact / correspondence with Acer.